Crisis Centers Blog
Background – In the early 1900′s, a Danish mathematician named Agner Krarup Erlang created a mathematical model on how to determine the number of agents/people needed to staff a call center.
Variables – The formula is called Erlang C and it has the following variables:
Arrivals = This is the call volume per day to [...]
Every so often, a well-know person dies by suicide and those of us in the prevention community are forced to make a quick decision on how (or if) to respond. I thought I would take this opportunity to recap how the Lifeline handled the news of Junior Seau’s death last week and would love to [...]
Building Contacts and Creating Innovate Partnerships
Two sections which are frequently overlooked on the Members-Only website are Contacts and Innovation. Being able to draw upon a large network of contacts and relationships can be invaluable, especially when trying to develop new partnerships or embark on new projects. The best time to establish [...]
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A new tool, developed by the Lifeline Consumer-Survivor Subcommittee and is designed to provide crisis workers with essential and easy-to-access information about suicide grief support. The tool, Suicide Grief Support Quick Reference, can be accessed at the shortened url, sg.sg/griefreference.
Its audience is crisis workers and all caregivers who interact directly [...]
The Contra Costa Crisis Center currently has an opening for an Executive Director.
The organization seeks an accomplished nonprofit executive with a passion for helping others and the ability to lead the organization in increasing its reach and impact. The Executive Director will work in close collaboration with a 5-person senior management team and an [...]
Grant Opportunities & Fundraising
Welcome to Part 2 of discovering member resources. A large component of the resources available to Lifeline members can be found in the Member Center Development section of the Members-Only website. This section contains a large variety of materials, research, data and resources which crisis centers seeking to develop new [...]
During the last 14 months, I’ve been focusing on the implementation of The Lifeline Policy for Helping Callers at Imminent Risk of Suicide across the network. At this time I am very pleased to announce that all Lifeline centers have been approved! Making policy adjustments takes a great deal of time so I very much [...]
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As of last month on March 1st, visitors to the Lifeline webpage who are in crisis are able to chat with a chat counselor! Through the chat pilot project, involving eighteen crisis centers across the country, we are able to provide these crisis intervention services from 5pm to 1am Monday thru Friday. The chat pilot [...]
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